Privacy Policy

Last updated: November 8, 2026

This policy explains how Raddek ("ردّك") collects, uses and protects data. Raddek is owned and operated by mahd alalu Establishment, Kingdom of Saudi Arabia ("we", "us"). By using the service or its apps, you agree to this policy.

1. The service

When someone calls one of our subscribers and the call is missed or rejected, the service sends the caller a WhatsApp message from the subscriber's own number, with text the subscriber sets in advance, using Meta's official WhatsApp Business Platform.

2. Data we collect

Subscriber account data: name, business name, email, phone number, and subscription and billing status. Payments are handled by a licensed payment provider; we do not store card details.

WhatsApp connection: the subscriber's WhatsApp Business number and the connection identifiers granted by Meta that allow us to send messages on the subscriber's behalf.

Missed-call data: the caller's number, call time, the number that was called, and call status (unanswered, rejected, busy, unreachable).

Auto-reply data: the template text written by the subscriber, and message delivery status only (sent, delivered, read, failed).

App and device data: push notification token, device type, operating system and app version, for operation and support. On Android, the app detects only the caller's number and the line state (ringing, answered, ended) to identify a missed call.

3. Data we do not collect

• The content of WhatsApp conversations between subscribers and their customers. We do not subscribe to app message echoes or past chat history sync, and the content of any inbound message that technically reaches our systems is discarded immediately and never stored; we keep delivery status only.
• Call recordings or call audio.
• The subscriber's phone contacts or full call log.

4. How we use data

• To run the service: detect missed calls and send the auto-reply from the subscriber's number.
• To show missed calls and message status in the subscriber's dashboard.
• To avoid sending repeated messages to the same caller within a short period.
• To manage subscriptions, billing and support.
• To protect the service from abuse and comply with applicable laws.

We do not sell personal data, do not use it for advertising, and never send marketing messages to callers on our own behalf.

5. Sharing

We share only the minimum data needed to run the service with: Meta (WhatsApp Business Platform) and our authorized WhatsApp solution provider; licensed telecom and number providers that receive forwarded calls; our SMS provider when a fallback SMS is sent; cloud hosting and payment providers; and competent authorities when legally required.

6. Callers' data

We process a caller's number on the subscriber's behalf for one purpose only: replying to their call. Any caller can ask to stop receiving these messages by contacting the number's owner or emailing us below, and we will stop messaging their number.

7. Retention

We keep account data for as long as the subscription is active. Missed-call logs and message statuses are kept for up to 12 months and then deleted, unless the law requires longer retention. When an account is closed, its data is deleted within 30 days.

8. Security

We use encrypted connections, restrict data access to those who need it to operate the service, and store only the minimum data the service requires.

9. Your rights

Under Saudi Arabia's Personal Data Protection Law, you may request access to, correction of, or deletion of your data, and withdraw your consent. We respond to requests within 30 days.

10. Data deletion

To delete your account and data, either delete your account inside the app, or email info@mahdalalu.com with the subject "Data deletion request" from your registered email or phone number. You can also disconnect your number from the service at any time in WhatsApp Business settings, which immediately ends our ability to send from your number. We delete data within 30 days of the request.

11. Children

The service is intended for adults and businesses and is not directed to anyone under 18.

12. Changes

We may update this policy. Changes are posted on this page with a new date, and subscribers are notified of material changes.

13. Contact

mahd alalu Establishment — Kingdom of Saudi Arabia
Email: info@mahdalalu.com